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Journal of Trading Standards, Online Edition - JoTS Online

Welcome to the Journal of Trading Standards online edition, JoTS Online. Browse through our latest Articles - including Analysis, Opinion Pieces, Features and a selection of articles from our acclaimed print journal.

Although many JoTS Online articles are open access (public), others are exclusive to CTSI Members - in which case, you'll need to login to access them. If you aren't a member of CTSI yet, you can join us here. And, if you'd like to contribute articles or suggest topics for us to cover, please email our Editorial Team.

Latest JoTS Online Articles : 

News Category Tags: Crime, Product Safety, Health and Safety, Counterfeit Goods, Retail, Animal Health and Welfare, Legal and Policy, Enforcement Practice, Product Recalls, Property and Housing, Automotive, Vapes, Business, CTSI Conference, CTSI Hero Awards.

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Council tax Covid-19 scam targets public

Posted: 19 May 2020

UPDATES: A fake Government-branded council tax reduction email is using the financial strain of lockdown to harvest personal and banking details, prompting CTSI to warn the public not to click links and to report suspicious messages to Action Fraud.
 

Menthol cigarette ban lands this week

Posted: 18 May 2020

UPDATES: The UK ban on menthol cigarettes arrives without a sell-through period, extending earlier restrictions on characterising flavours and placing fresh duties on retailers while reinforcing public health efforts to reduce youth smoking uptake.
 

New Covid-19 food business guide

Posted: 15 May 2020

UPDATES: CTSI and BEIS have launched a free Business Companion guide for food and drink businesses moving into takeaway and delivery during lockdown, helping operators understand the regulatory issues that come with rapid diversification.
 

Care home complaints guide

Posted: 12 May 2020

UPDATES: A new CTSI and BEIS guide responds to CMA concerns about unclear care home complaints processes, giving registered managers and owners practical consumer law advice to improve how residents and families raise concerns.
 

Travel industry guide launched

Posted: 12 May 2020

UPDATES: Practical Holiday Law sets out the Package Travel and Linked Travel Arrangements Regulations 2018 in plain terms, helping travel businesses understand their responsibilities after widespread confusion over holiday law and consumer complaints.
 

CCAS goes from strength to strength

Posted: 06 May 2020

UPDATES: The Consumer Codes Approval Scheme recorded strong growth in business membership and consumer spending protected, with almost £135bn of transactions now covered by approved codes amid heightened concern about consumer confidence during Covid-19.
 

CMA sets up Covid-19 taskforce

Posted: 06 May 2020

UPDATES: The CMA’s Covid-19 Taskforce is prioritising cancellation and refund complaints in weddings, holiday accommodation and childcare, warning businesses that consumers should usually receive refunds where lockdown prevents services from being delivered.
 

Fake pet ad scam warning

Posted: 06 May 2020

UPDATES: Fraudsters are exploiting lockdown loneliness through fake pet adverts, with hundreds of victims losing deposits and extra payments for animals that do not exist, prompting CTSI and the RSPCA to urge caution until restrictions lift.
 

Covid-19 mask scam call emerges

Posted: 04 May 2020

UPDATES: CTSI is warning households about cold calls falsely claiming that outdoor face masks are compulsory, using the pandemic to sell overpriced masks, hand gel and gloves while harvesting addresses and payment details.
 

Whirlpool announces recalls

Posted: 30 April 2020

UPDATES: Whirlpool has added 21 Hotpoint washing machine models to its recall after identifying a further 55,000 affected appliances, with CTSI urging consumers to check their machines despite the practical difficulties caused by lockdown.
 

Obituary: Reginald John Smith FCTSI

Posted: 27 April 2020

UPDATES: Colleagues remember Reginald John Smith FCTSI as a generous and influential figure in trading standards, renowned for his metrology expertise, Institute service, training commitment and warmth towards younger members of the profession.
 

Lynn Faulds Wood dies at 72

Posted: 26 April 2020

UPDATES: Lynn Faulds Wood’s death prompted tributes to a campaigning journalist whose work on Watchdog, product recalls and local consumer protection made her a valued ally of trading standards and a persistent advocate for public safety.
 

Surge in UK ECC travel enquiries

Posted: 24 April 2020

UPDATES: UK ECC reported its largest surge in travel enquiries since the volcanic ash crisis, as airline cancellations and voucher disputes left consumers weighing refund rights against the delays and practical realities of Covid-19 disruption.
 

HMRC Covid-19 scam expands

Posted: 20 April 2020

UPDATES: Fraudsters have widened HMRC-themed Covid-19 scams from texts and emails to bogus telephone calls. Learn how the fraud works, why it is proving so convincing and the warning signs that can help protect vulnerable consumers.
 

Netflix scam exploits lockdown

Posted: 20 April 2020

UPDATES: Fake Netflix payment emails are exploiting the lockdown streaming boom to steal card details. CTSI explains how the scam operates and why similar attacks are likely to appear using other entertainment brands.
 

New advice to combat food waste

Posted: 17 April 2020

UPDATES: Rising food waste during lockdown has prompted new guidance for consumers and businesses on storage, labelling and leftovers, helping protect household budgets while reducing unnecessary waste.
 

Advice on Covid-19 cancellations

Posted: 14 April 2020

UPDATES: Holidaymakers facing cancelled trips and refused refunds are urged to seek specialist advice. UK ECC explains the options available when accommodation providers will not rebook or reimburse customers.
 

Hero Awards 2020 postponed

Posted: 09 April 2020

UPDATES: CTSI has postponed the 2020 Hero Awards because of the pandemic, confirming existing nominations will be carried forward while celebrating the frontline work continuing across consumer protection.
 

New Covid-19 voucher scam

Posted: 06 April 2020

UPDATES: Criminals are exploiting coronavirus anxieties with fake supermarket voucher emails designed to steal payment details. CTSI highlights the warning signs and urges consumers to ignore tempting offers.
 

Fake payment update text alert

Posted: 01 April 2020

UPDATES: A bogus text claiming a payment card needs updating is targeting consumers during the pandemic. CTSI explains how the scam works and the simple steps needed to avoid becoming a victim.