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Journal of Trading Standards, Online Edition - JoTS Online

Welcome to the Journal of Trading Standards online edition, JoTS Online. Browse through our latest Articles - including Analysis, Opinion Pieces, Features and a selection of articles from our acclaimed print journal.

Although many JoTS Online articles are open access (public), others are exclusive to CTSI Members - in which case, you'll need to login to access them. If you aren't a member of CTSI yet, you can join us here. And, if you'd like to contribute articles or suggest topics for us to cover, please email our Editorial Team.

Latest JoTS Online Articles : 

News Category Tags: Crime, Product Safety, Health and Safety, Counterfeit Goods, Retail, Animal Health and Welfare, Legal and Policy, Enforcement Practice, Product Recalls, Property and Housing, Automotive, Vapes, Business, CTSI Conference, CTSI Hero Awards.

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COVID-19 scams evolving, says NTS

Posted: 29 September 2020

UPDATES: National Trading Standards warns that fraudsters are rapidly adapting COVID-19 scams, exploiting public concern over health products, government support and other pandemic-related developments.
 

Jury duty scam warning

Posted: 21 September 2020

UPDATES: CTSI is warning consumers about convincing scam text messages demanding payment to postpone jury service, highlighting key signs that distinguish fraudulent messages from genuine court communications.
 

Record illegal cigarette stash found

Posted: 21 September 2020

UPDATES: Salford Trading Standards has uncovered its largest-ever haul of illicit tobacco, with coordinated raids recovering counterfeit cigarettes, cash and illegal products from homes and businesses.
 

Croydon TS takes down fraud network

Posted: 15 September 2020

UPDATES: A major Croydon Trading Standards investigation dismantled a doorstep fraud network that exploited vulnerable homeowners, leading to multiple convictions and exposing extensive money laundering.
 

UK ECC demand surges in 2020

Posted: 09 September 2020

UPDATES: Demand for the UK European Consumer Centre soared during the pandemic as cancelled holidays, disrupted travel and cross-border shopping disputes generated unprecedented enquiries, highlighting the vital role the service plays in helping consumers resolve complaints with European businesses.
 

CMA publishes weddings guidance

Posted: 08 September 2020

UPDATES: New CMA guidance explains consumers' rights when weddings are cancelled, postponed or rearranged because of COVID-19, helping couples and businesses understand refunds, contract changes and fair treatment during an exceptionally uncertain period.
 

Lockdown leads to romance scams

Posted: 04 September 2020

UPDATES: Isolation, furlough and social distancing created fresh opportunities for romance fraudsters, prompting renewed warnings about emotionally manipulative scams that exploit loneliness before persuading victims to hand over money.
 

COVID guidance for salons published

Posted: 02 September 2020

UPDATES: Newly published COVID-secure guidance gives hairdressers, barbers and beauty businesses practical advice on reopening safely, providing sector-specific measures to protect staff and customers as restrictions ease.
 

Home energy fraudsters jailed

Posted: 31 August 2020

UPDATES: Three fraudsters behind a widespread home energy scam received lengthy prison sentences after convictions for dozens of offences, bringing a major prosecution against traders who deceived householders through misleading sales practices.
 

TSS issues energy scam warning

Posted: 25 August 2020

UPDATES: Trading Standards Scotland is urging consumers to question unsolicited energy efficiency offers, warning that fraudsters are exploiting interest in home improvement schemes through misleading marketing and bogus claims.
 

UK ECC staff could face axe

Posted: 20 August 2020

UPDATES: Uncertainty over future funding threatened the closure of the UK European Consumer Centre, raising concerns that specialist support for cross-border consumer disputes could disappear after the Brexit transition period.
 

Bank security scam call emerges

Posted: 13 August 2020

UPDATES: Consumers are being warned about convincing scam calls claiming to come from their bank, with fraudsters persuading victims to transfer money or reveal sensitive information under the guise of investigating suspicious activity.
 

Hero Awards 2020 update

Posted: 10 August 2020

UPDATES: CTSI Chief Executive Leon Livermore provides a video update on how the 2020 Hero Awards will be delivered during the Virtual Symposium, with details of the revised arrangements and where to find further information.
 

Locksmith fraudster jailed

Posted: 10 August 2020

UPDATES: A bogus locksmith who overcharged customers by altering chip-and-PIN payments and ignored an agreement to compensate his victims has been jailed following an investigation by Buckinghamshire and Surrey Trading Standards.
 

Five years of HIES approval scheme

Posted: 28 July 2020

UPDATES: Five years after gaining CTSI Consumer Codes Approved Scheme approval, HIES reflects on its growth, consumer protections and commitment to raising standards across the renewable energy and home insulation sector.
 

Illegal cigarette haul flushed out

Posted: 27 July 2020

UPDATES: Trading standards officers in Salford, assisted by sniffer dog Ricco, uncovered a concealed cache of illegal tobacco hidden behind a tiled compartment, highlighting continuing efforts to disrupt the illicit tobacco trade.
 

Government backs ATOL scheme

Posted: 24 July 2020

UPDATES: Government backing for ATOL refund credit notes aims to protect consumers whose package holidays are cancelled because of COVID-19 while supporting recovery across the travel industry. Includes reaction from CTSI's travel law lead.
 

UK ECC faces uncertain future

Posted: 24 July 2020

UPDATES: The future of the UK European Consumer Centre hangs in the balance as Brexit negotiations continue, with the possible loss of cross-border consumer assistance raising concerns for thousands seeking help with EU purchases.
 

Amazon phishing scam resurfaces

Posted: 21 July 2020

UPDATES: Fraudsters are once again exploiting Amazon's name through convincing phishing emails and automated telephone calls designed to obtain remote computer access and steal personal and financial information.
 

Bogus gas bill scam targets public

Posted: 14 July 2020

UPDATES: Fraudulent gas bill emails designed to look like official communications from British Gas, are being sent to members of the public informing them that they owe money. The...