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Journal of Trading Standards, Online Edition - JoTS Online

Welcome to the Journal of Trading Standards online edition, JoTS Online. Browse through our latest Articles - including Analysis, Opinion Pieces, Features and a selection of articles from our acclaimed print journal.

Although many JoTS Online articles are open access (public), others are exclusive to CTSI Members - in which case, you'll need to login to access them. If you aren't a member of CTSI yet, you can join us here. And, if you'd like to contribute articles or suggest topics for us to cover, please email our Editorial Team.

Latest JoTS Online Articles : 

News Category Tags: Crime, Product Safety, Health and Safety, Counterfeit Goods, Retail, Animal Health and Welfare, Legal and Policy, Enforcement Practice, Product Recalls, Property and Housing, Automotive, Vapes, Business, CTSI Conference, CTSI Hero Awards.

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BTHA report warns on unsafe toys

Posted: 13 October 2020

UPDATES: New research suggests unsafe toys remain widely available through third-party online sellers, prompting renewed calls for stronger marketplace accountability ahead of the Christmas shopping season.
 

UK ECC demand surges in 2020

Posted: 09 September 2020

UPDATES: Demand for the UK European Consumer Centre soared during the pandemic as cancelled holidays, disrupted travel and cross-border shopping disputes generated unprecedented enquiries, highlighting the vital role the service plays in helping consumers resolve complaints with European businesses.
 

CMA publishes weddings guidance

Posted: 08 September 2020

UPDATES: New CMA guidance explains consumers' rights when weddings are cancelled, postponed or rearranged because of COVID-19, helping couples and businesses understand refunds, contract changes and fair treatment during an exceptionally uncertain period.
 

Government backs ATOL scheme

Posted: 24 July 2020

UPDATES: Government backing for ATOL refund credit notes aims to protect consumers whose package holidays are cancelled because of COVID-19 while supporting recovery across the travel industry. Includes reaction from CTSI's travel law lead.
 

NTS offers 700 free call blockers

Posted: 08 July 2020

UPDATES: As COVID-19 lockdown measures start to ease, National Trading Standards (NTS) is predicting a rise in scam telephone calls as illegitimate call centres around the world get back...
 

LTS warns on ‘refund vouchers’

Posted: 09 June 2020

UPDATES: London Trading Standards is calling for consumers' refund rights to be upheld after sharp rises in complaints about cancelled travel, events and voucher offers during the pandemic.
 

Care home complaints guide

Posted: 12 May 2020

UPDATES: A new CTSI and BEIS guide responds to CMA concerns about unclear care home complaints processes, giving registered managers and owners practical consumer law advice to improve how residents and families raise concerns.
 

Travel industry guide launched

Posted: 12 May 2020

UPDATES: Practical Holiday Law sets out the Package Travel and Linked Travel Arrangements Regulations 2018 in plain terms, helping travel businesses understand their responsibilities after widespread confusion over holiday law and consumer complaints.
 

UK ECC celebrates Europe Day

Posted: 11 May 2020

UPDATES: UK ECC marked Europe Day during its busiest period on record, as Covid-19 travel disruption drove thousands of cross-border consumer enquiries, many involving Ryanair cancellations and flight refund disputes.
 

CCAS goes from strength to strength

Posted: 06 May 2020

UPDATES: The Consumer Codes Approval Scheme recorded strong growth in business membership and consumer spending protected, with almost £135bn of transactions now covered by approved codes amid heightened concern about consumer confidence during Covid-19.
 

CMA sets up Covid-19 taskforce

Posted: 06 May 2020

UPDATES: The CMA’s Covid-19 Taskforce is prioritising cancellation and refund complaints in weddings, holiday accommodation and childcare, warning businesses that consumers should usually receive refunds where lockdown prevents services from being delivered.
 

Surge in UK ECC travel enquiries

Posted: 24 April 2020

UPDATES: UK ECC reported its largest surge in travel enquiries since the volcanic ash crisis, as airline cancellations and voucher disputes left consumers weighing refund rights against the delays and practical realities of Covid-19 disruption.
 

Advice on Covid-19 cancellations

Posted: 14 April 2020

UPDATES: Holidaymakers facing cancelled trips and refused refunds are urged to seek specialist advice. UK ECC explains the options available when accommodation providers will not rebook or reimburse customers.
 

CTSI Chief slams profiteers

Posted: 29 March 2020

UPDATES: Consumers are being warned about fraudulent doorstep callers and online scams exploiting coronavirus fears, with practical advice on staying safe during a rapidly changing emergency.
 

CTSI warns on repair opportunists

Posted: 25 March 2020

UPDATES: Rogue repair traders are targeting vulnerable householders seeking urgent work during lockdown. CTSI outlines the safeguards consumers should insist on before agreeing to emergency repairs.
 

UK ECC issues coronavirus advice

Posted: 17 March 2020

UPDATES: As coronavirus disrupts travel across Europe, UK ECC explains consumers’ rights on cancellations, refunds and rebooking, and why official travel advice can determine the outcome.
 

Scam warning after Flybe collapse

Posted: 10 March 2020

UPDATES: The Chartered Trading Standards Institute (CTSI) has advised holidaymakers affected by the collapse of the airline Flybe to be vigilant of o.
 

Q&A: Travel and the coronavirus

Posted: 03 March 2020

UPDATES: CTSI’s travel lead Bruce Treloar answers questions on coronavirus disruption, explaining consumer rights, cancellations, refunds and the practical challenges facing travellers and businesses during the crisis.
 

Christmas toy safety checklist

Posted: 03 December 2019

UPDATES: As seasonal toy buying begins, investigations into products sold online and in shops highlight the importance of checking safety, avoiding harmful substances and choosing toys that meet required standards.
 

Matt Allwright on CCAS' rogues gallery

Posted: 25 September 2019

UPDATES: Consumer champion Matt Allwright reflects on the tactics used by rogue traders, the harm caused to vulnerable consumers and the continuing value of the Approved Code Scheme in promoting trustworthy businesses.